Returns

At Nicole & Baby, we take great pride in the quality and craftsmanship of our products. Every item is carefully inspected before being shipped to ensure it meets our high standards. However, we understand that sometimes a product might not be quite right for you or your furry friend.

We want your shopping experience with us to be enjoyable and stress-free, so we’ve outlined our return, exchange, and store credit process below.


Eligibility for Returns

If you are not completely delighted with your purchase, you are welcome to return your item within 14 days of receiving it for an exchange or store credit only, provided it meets the following conditions:

  • The item must be in brand new, unused condition, with no signs of wear, damage, or washing.

  • All original packaging, swing tags, garment labels, and accessories must be included and attached.

  • Items that are soiled, marked, or show signs of use cannot be accepted for return.

  • Proof of purchase (such as your order confirmation or receipt) must be provided.

 

Please note that return shipping costs are the responsibility of the customer, unless the item is deemed faulty or incorrect.

We do not offer refunds for change of mind, incorrect size selection, or dissatisfaction with a product. Eligible returns will be provided with an exchange or store credit only.


How to Start a Return

To begin the return process, please email our customer care team at contact@nicoleandbaby.com with the following information:

  1. Your full name and order number

  2. The item(s) you wish to return

  3. The reason for your return

  4. Any relevant photos (if the item is damaged or incorrect)



Sale and Promotional Items

Please note that all sale, clearance, and promotional items are final sale.
These items are not eligible for return, exchange, store credit, or refund due to change of mind, incorrect size selection, or dissatisfaction with the product.

We encourage customers to review sizing guides and product descriptions carefully before purchasing discounted items.


Damaged, Faulty, or Incorrect Items

We take quality control very seriously, but if you receive an item that is defective, damaged, or incorrect, please contact us immediately at contact@nicoleandbaby.com.

Include your order number, a brief description of the issue, and clear photos showing the problem. Our team will assess the situation and arrange an appropriate remedy depending on the circumstances, which may include:

  • A replacement item (if available)

  • A store credit

  • A return shipping label, if the item is found to be faulty or sent in error

 

We may request that faulty items be returned to us for inspection prior to processing a replacement or store credit.

Nothing in this policy is intended to exclude or limit any rights or remedies you may have under the Australian Consumer Law, including any entitlement to a refund where required by law.


Store Credit and Exchange Process

Once your return has been received and inspected, you will receive an email notification confirming whether your return has been approved.

If approved, you may choose between an exchange or store credit for the value of the eligible returned item.

Store credit will be issued electronically and can be used towards a future purchase with Nicole & Baby.


Important Notes

  • We do not accept returns or exchanges without prior approval. Please contact us before sending any items back.

  • Nicole & Baby reserves the right to refuse returns that do not meet the above conditions.

  • We do not offer refunds for change of mind. 

  • Shipping fees, gift wrap, and other service charges are non-refundable unless otherwise required by law.

  • We recommend keeping your return postage receipt and tracking information until your return has been processed.

  • Nothing in this Returns Policy excludes or limits your rights under the Australian Consumer Law.